Effective Date: 1/1/2026

A&S Nathan Heating & Cooling LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nathanheating.com, use our booking system, or otherwise interact with us.

1. Information We Collect

We may collect the following information:

Personal Information You Provide:
- Name, phone number, email address, physical address, and service details when you request an appointment or contact us.
- Payment information if you apply for financing or make a payment through a third-party provider (e.g., Synchrony).
Automatically Collected Information:
- IP address, browser type, device information, and pages visited (via analytics tools like Google Analytics).
- Cookies and similar technologies that help us improve site performance, measure traffic, and deliver a better experience.
Third-Party Sources:
- Customer reviews pulled from Google Reviews.
- Information shared with us through integrations (e.g., ServiceTitan for booking, Mitsubishi product tools, or Synchrony financing).

2. How We Use Your Information

We use your information to:

Provide HVAC services, schedule appointments, and manage your account.
Respond to inquiries, service requests, or customer support needs.
Improve our website’s performance, usability, and SEO.
Send updates, promotions, and special offers (you may opt out at any time).
Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with:

Service Providers & Partners: Hosting (WP Engine), DNS/CDN/security (Cloudflare), booking/integration systems (e.g., ServiceTitan), payment/financing providers (e.g., Synchrony), and equipment partners (e.g., Mitsubishi).
Legal Obligations: If required to comply with law, regulation, legal process, or government request.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Ensure site functionality (WordPress, Yoast SEO, and caching systems).
Measure site traffic and usage via Google Analytics.
Improve loading speed via WP Engine CDN and Cloudflare.

You can disable cookies in your browser, but some features of our website may not work properly.

5. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.

6. Security of Your Information

We take reasonable measures to protect your information, including secure hosting (WP Engine), DNS/firewall protection (Cloudflare), and SSL encryption. However, no method of transmission or storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal information.
Opt out of promotional communications.
Request a copy of the information we hold about you.

To exercise these rights, contact us at [Insert Contact Email or Phone Number].

8. Third-Party Links

Our website may link to third-party sites (e.g., Mitsubishi, Synchrony). We are not responsible for their privacy practices. Review their policies before providing personal information.