“Outstanding customer service! I’ve used A&S for both my new AC unit and recently my furnace and I am so pleased with their work. I highly recommended A&S Nathan.”
Customer Reviews
“This is a long review, but I wanted to highlight a few people and provide examples of why I gave A&S five stars. If you want the summary, skip to the last paragraph.
Two days before Christmas we woke to 57 degrees - in the house.
After asking around and searching, we filled out an online form with an HVAC company requesting service, who, after texting me immediately to say they received the request and would contact me right away - ghosted me. I waited, assuming many people were in our position and they were busy. Finally, I reached out to them - since I didn't have a maintenance contract with them, they couldn't see me until the week of Jan 6th. They didn't even take my name; they just ended the call.
A friend recommended A&S. I called immediately and heard a message saying it was after business hours. My heart sank, but I left a message explaining that I currently did not have heat, did not have a maintenance contract with them, and hoped I would hear back the next day. To my surprise, my phone rang LESS THAN 5 MINUTES later. The woman was so kind and said a field tech would call me back as she didn't know if they were taking non clients for emergencies at that time.
Again, within a few minutes, a Tech named Jared called me. Jared was kind and supportive, but they were already booked solid throughout the evening and told me to call the office as soon as they opened the following day to see if the front desk could get me in on Christmas Eve. Jared also took the time to discuss the size of my house, how many space heaters I should borrow from friends and family, and the best places to position them around our home. Jared did all this while in the field, after hours, doing emergency repairs.
First thing Christmas Eve, I spoke with a lovely woman named Joann in the A&S office. Joann was sympathetic, listened, and appreciated our situation. She checked the schedule, and they were packed (and trying their best to get field techs home to their families on Christmas Eve). Instead of leaving it at that, she got up from her desk and spoke with the owner! The owner was very sympathetic, but they were packed to capacity in the schedule. But they could schedule me for the day after Christmas, first thing in the morning. And I took it.
I was in the 8:00-12:00 slot. I received a text at 7:30 informing me that the tech was on his way! The tech pulled up in front of my home at 7:59! Ricardo was polite and respectful. Listened as I explained the details of what was occurring with the boiler. He didn't ask to speak to my husband and didn't patronize me because I was a woman. He was focused and diligent without dragging out the time he was troubleshooting the issues. Ricardo took the time to explain the two issues to my husband and again to me, just because we didn't happen to be simultaneously in the same room. Ricardo also recommended an approach to the fix that was more cost-effective for us but of the same quality. Ricardo also discovered that the new thermostat I purchased two days earlier was NOT working!! And he took the time to show me where the tiny metal connectors that were supposed to clamp onto the red heating wire were missing!! He took the time to disconnect the wire in the thermostat so I could run out to HD after he had finished.
I was highly impressed with the quality of the service we received from A&S. However, there was more. Every interaction I had was with a person who listened and treated me with respect. They didn't rush me off the phone. They weren't dismissive. They were human beings. I want to work with this type of company to help maintain my home and keep it safe for my family.”
“Great company. Would highly recommend! Wonderful people from the ladies in the office to the installers and servicemen to the owner.”
“Wes and Scott were here to do our A/C and they were friendly and did an excellent job. Highly recommend this company”
“Great service, fast response, very proffesional service people”
“Can't say enough positive things about this company. From the initial phone inquiries to the install, they were professional and courteous. Installers explained everything they had done. Would highly recommend them.”
“Always professional, courteous, and on time.”
“Amazing fast SAME DAY SWRVICE ! ????? Thank you so much Dave ! Will absolutely recommend !”
“A&S Nathan is a quality organization - a family business with a solid team across the board! They did the install for our newly renovated bar and not only were they flexible with schedule, but were quick and super helpful with operational instructions. they also come out for services as quickly as you can ask them to. absolutely would recommend!”
“Excellent punctual service,couldnt ask for better !! Highly recommend them!”
