“This is a long review, but I wanted to highlight a few people and provide examples of why I gave A&S five stars. If you want the summary, skip to the last paragraph.
Two days before Christmas we woke to 57 degrees - in the house.
After asking around and searching, we filled out an online form with an HVAC company requesting service, who, after texting me immediately to say they received the request and would contact me right away - ghosted me. I waited, assuming many people were in our position and they were busy. Finally, I reached out to them - since I didn't have a maintenance contract with them, they couldn't see me until the week of Jan 6th. They didn't even take my name; they just ended the call.
A friend recommended A&S. I called immediately and heard a message saying it was after business hours. My heart sank, but I left a message explaining that I currently did not have heat, did not have a maintenance contract with them, and hoped I would hear back the next day. To my surprise, my phone rang LESS THAN 5 MINUTES later. The woman was so kind and said a field tech would call me back as she didn't know if they were taking non clients for emergencies at that time.
Again, within a few minutes, a Tech named Jared called me. Jared was kind and supportive, but they were already booked solid throughout the evening and told me to call the office as soon as they opened the following day to see if the front desk could get me in on Christmas Eve. Jared also took the time to discuss the size of my house, how many space heaters I should borrow from friends and family, and the best places to position them around our home. Jared did all this while in the field, after hours, doing emergency repairs.
First thing Christmas Eve, I spoke with a lovely woman named Joann in the A&S office. Joann was sympathetic, listened, and appreciated our situation. She checked the schedule, and they were packed (and trying their best to get field techs home to their families on Christmas Eve). Instead of leaving it at that, she got up from her desk and spoke with the owner! The owner was very sympathetic, but they were packed to capacity in the schedule. But they could schedule me for the day after Christmas, first thing in the morning. And I took it.
I was in the 8:00-12:00 slot. I received a text at 7:30 informing me that the tech was on his way! The tech pulled up in front of my home at 7:59! Ricardo was polite and respectful. Listened as I explained the details of what was occurring with the boiler. He didn't ask to speak to my husband and didn't patronize me because I was a woman. He was focused and diligent without dragging out the time he was troubleshooting the issues. Ricardo took the time to explain the two issues to my husband and again to me, just because we didn't happen to be simultaneously in the same room. Ricardo also recommended an approach to the fix that was more cost-effective for us but of the same quality. Ricardo also discovered that the new thermostat I purchased two days earlier was NOT working!! And he took the time to show me where the tiny metal connectors that were supposed to clamp onto the red heating wire were missing!! He took the time to disconnect the wire in the thermostat so I could run out to HD after he had finished.
I was highly impressed with the quality of the service we received from A&S. However, there was more. Every interaction I had was with a person who listened and treated me with respect. They didn't rush me off the phone. They weren't dismissive. They were human beings. I want to work with this type of company to help maintain my home and keep it safe for my family.”
Customer Reviews
“These guys absolutely Rock!! They installed a new Weil-McClain boiler today, to replace my 30 year old unit. Workmanship was superb! They were clean, professional and indeed craftsman. Not only do they want the job to work right, but they want it to look right as well! Great price and great service. I am a customer for life now! Thank You! Jason”
“I've been using them for years and recently brought my parents on board. The office staff is courteous and professional. Never an attitude for any reason. They show up in the time frame they committed to. Techs are friendly and knowledgeable and honest. Would 100% recommend.”
“I have had A&S Nathan Heating & Cooling LLC come out 2x this year. Once for my A/C unit in July & today for my heating unit. The level of professionalism & knowledge is outstanding. I love how they always take the time to explain exactly what the issue is and they will show you every step if you ask questions.
I will continue to always rely on them as needed. When I'm ready to upgrade the equipment, I already know who I can call and trust to get the job done while being fair as well as professional.”
“I’ve used A&S for many years. Fast, professional and reasonable! Available for emergencies (think New Year’s Eve!). I frequently recommend them to friends, family and neighbors! You can’t go wrong with Al and his team!!”
“Forget the rest. The service is unbeatable. A/C capacitor went in the middle of a heat wave, but Jake and the crew were out there diagnosing and solving the problem 20min later! The employees are professional and straight forward. No need to look anywhere else”
“Affordable, reliable and professional! I am on a service contract with A&S and whenever it comes time for a cleaning they’re always on time, neat and informative. All their techs are very knowledgeable and answer any questions I may have. I recommend them to all my family and friends because they can’t be beat!!”
“Craig Andrews is the best tech! Appreciate his thoroughness and attention to detail!”
“I have used A&S Nathan for my personal home, for all of family and I recommend them to all of my real estate clients to as well! They are the best around and you will not be disappointed. I would give them a 10 .”
“Fast Friendly Service and the On-Line Appointment booking option was fast and easy. Made it so easy to pick a day and time. Service Tech showed up right on time and did a great job fast. Highly recommend them! 5 Stars all day.”
